We were well under on Good and over on Amazing which improves impact and puts pressure on us financially. We’re now managing allocation more carefully each month.
Client survey metrics
100% good value for money. (3 / 5 value for money (1 - ‘could charge less’ and 5 - ‘could charge more’
8 / 10 likely to recommend
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All metrics are on or over target
3.5 / 5 value for money
8.5 / 10 likely to recommend
82 NPS
$1.03m revenue (Up by 23% from FY 23/24). Ambitious, we know!
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$916,460 - +10% YoY but under our of +23%,
The main reasons we didn’t hit target were scope creep and overruns as well as exceeding the Amazing impact discount.