Expanding output skills: Market research, Web design, content & copywriting, strategy & development and automation strategy.
Targeted and clear personal growth, if we are better our clients will be
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Continued with our personal goal setting questionnaires that ask the big questions of where we want to go and how we’ll get there. Also lots of accountability check-ins.Â
Regular, honest check-ins about how we feel
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Stand ups, development sessions, watercooler chats, impact updates and more.
All staff spend 75%+ of their time on clients
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Spent 66% of our time on clients.Â
Our forecasting/financials is based on 65%, but our target is obviously higher to give us a buffer. We are happy with 66%, but will continue to aim to increase this.
The 34% broken down into 23% operations, 8% business development, 3% learning. Slightly more on ops, less on learning & business development (Sales/Marketing) than FY24.
We spent less time on admin, impact reporting, marketing, formal training & recruitment, and more on client admin, team activities, onboarding and self-learning on projects.