Colour coded for accountability: 🟢 Yay, we did it 🟠 OK, needs work 🔴 Fail, needs attention
Clients
Help conscious business grow
No destructive clients. Revenue breakdown: 15% Good, 60% Great, 25% Amazing (Here’s what the classifications mean)
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- No destructive clients.
- Revenue breakdown: 10% Good, 66% Great, 25% Amazing
Client survey metrics
- 3 /5 value for money
- 8 / 10 likely to recommend
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- 3.4 / 5 value for money
- 8.8 / 10 likely to recommend
Maintain current revenue
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- Revenue down 16% YoY
Team
Be the best versions of us
- All staff spend 70%+ of their time on clients
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- Spent 71% of our time on clients (over by only 76 hours).
- Regular, honest check-ins about how we feel
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- Stand ups, development sessions, watercooler chats, impact updates and more.
- Targeted and clear personal growth, if we are better our clients will be
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- Lots of on-the-tools growth, structured learning through weekly Lunch ‘n Learns and Intro to Programming at RMIT.
- Improve and increase capability across team
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- Elevated our tool nerd level. See here.
- Expanding output skills: Market research, Web design, strategy & development, video editing, and automation strategy.
- 9 day fortnights, with option for 4 day weeks
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- 40% work 9 day fortnights, 40% part-time hours, 20% standard working hours.
Community
Lift the communities we’re part of
- Protest and boycott important issues (Australia Day, Melbourne Cup)
- Buy with intention from local and discriminated groups
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- We continue to be intentional about our suppliers as outlined in our policy and report the details in the Community chapter of our report. We took it one step further this year with a public call to pledge to audit suppliers in this campaign www.supplier-impact.com
- Invest $20k in impact businesses plus $20k of 100% pro bono time
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- We delivered some pro bono time but dropped the ball and had no official measurements in place. We also did not invest $20k in impact businesses because of the reduced revenue with Becky on maternity leave.
- Sarah personally donated her photography equipment valued at around $7,500 to empower a content and brand producer in the Solomon Islands.
- Have a RAP, engaged stakeholders and implemented more change
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- Due to competing priorities and limited time (no lack in desire) we de-prioritised our Reconciliation Action Plan as we want to do it meaningfully and have the capacity to follow through. However, we took a few first steps outlined here.
Environment
Crank up the action on climate and environment
- Be climate positive at work and at home
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- We don’t track our CO2 emissions, rather we take a much more general and high emissions view. However, this year, we didn’t donate to the environment (see above) so we can’t say we countered our CO2.
- Donate 5% to the environment
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- We fell short here, we didn't make the donation. More details here.
- Re-use, recycle and manage dangerous waste
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- We continue to implement our hazardous waste policy and are on a continuous learning and improvement journey.
- We repair damaged hardware and minimise purchasing of new equipment.
- Personally we're all Facebook Marketplace fans.
- Advocate for climate change / inspire sustainable living
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- Through the work we do at The Business Pickle we have released research, reports and content on climate and the environment. Including open sourcing the Environmental Strategy we created with portable.
Governance
Operate fairly and squarely as an impact business
- Maintain current ownership and governance
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- Harvey is 100% owned by the Smallchua Family Trust and Rebecca Smallchua is our sole Director.
- Share templates, documents, insight into business for good
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- We haven’t actively done this publicly, but when people have asked, we have shared. And we’re sharing a series of things as part of this impact report.
- Re-use, recycle and manage dangerous waste
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- We continue to implement our hazardous waste policy and are on a continuous learning and improvement journey.
- We repair damaged hardware and minimise purchasing of new equipment.
- Personally we're all Facebook Marketplace fans.
- Maintain B Corp score from 134.1 with workers included
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- We applied for our B Corp re-certification at the end of this financial year and are pleased to report we achieved the same score (to the decimal point). Wild!
